FAQ's

FAQ

Need help with sizing?

To help make sure your garments fit perfectly you will find our size guide at the description of each item. We hope our guide will help you to choose the right size, but be aware that all measurements approximate.

How do you I care for my CJ Kids items?

CJ kids clothes are made to be easy to wash & dry. Machine wash cold with like colors. Tumble dry low, cool iron if needed. Only non-chlorine bleach when needed.

How do you ensure quality?

We obsess over every last detail. From the design of each style to the supersoft fabrics to the superior fits that make for an always-polished look. And we vet all of our suppliers to ensure our products are made in safe, ethical conditions that adhere to our strict standards.

Do you offer any promo codes or discounts?

From time to time, it’s our pleasure to extend new and/or existing customers’ offers or promotions. The best way to keep informed about current promotions is to sign up for our email list, follow us on social channels, and visit our website regularly to check in. Promotions are subject to change at any time without prior notice.

How much is shipping?

We are pleased to offer free shipping on all orders over $50, usually delivered within 7-9 business days. For orders below $50, standard shipping is $8.

How long will it take for my order to ship?

Your order should ship within 1-3 business days of our receiving it.

How can I track my order?

Track your order on online – go to the  “My Orders” section.

How is my order packed?

Items are packed in standardized mail sack bags ensuring your order gets to you in the best condition.

What if my items are damaged or incorrect?

We sincerely apologize that this happened. Please contact us at service@cjkidwear.com with a picture of your item and we will work with you on the best resolution.

What’s your returns & exchanges policy?

We’re happy to return or exchange items within 14 days of purchase. Items must be unwashed and unworn with tags attached and in the same condition you received it.

Please email us at service@cjkidwear.com to initiate a return or exchange. We require customers to pay return shipping charges and will ship any new items free of charge.

When can I expect my refund?

Assuming your return meets our return criteria noted in our returns & exchanges policy above, we will refund your item(s) within 2 business days of receiving and processing your return in our warehouse and confirming that it meets the criteria for returns.

What if I’ve forgotten my login / my password?

Your login is your email address.

Forgot your password? Don’t panic!

Go to “My account.” At the top right of the homepage, click on the login page, then on: “Forgot your password?” We will send you your password to your email address.